服务运营管理理论

国外银行服务运营管理理论分析作为监管资本的次级债及国外商业银行的实践

Theoretical Analysis on the Western Service Operation Management Subordinated Debt : Practice in Banks as Supervisory Capital

服务运营管理理论是西方已初步形成的服务管理研究的最主要的内容之一，它以日常服务运营管理为主题，揭示服务运营管理内在的规律。

The Service Operation Management , which emphases on daily operation management to uncover the intrinsic law of the daily Operation Management , is one of the most important themes of the Service Management Theory that has been elementarily formed in recently years .

因此深入研究服务运营管理的相关理论，并用其指导我国服务运营管理实践已成为当务之急。

Therefore it 's crucially important to research service operation management related theories to guide China 's service operation management practice .