预期服务质量
预期服务质量-
客户是翻译服务企业的受众和评委，客户对翻译服务的满意程度是由客户对翻译公司服务质量的实际感知与预期服务质量之间的比较与判断来决定的。
Customers are the audience and judges of translation service enterprises , and their degree of satisfaction with the translation service is judged by comparison between their actually perceived service quality of the translation companies and their expected service quality .