顾客流失

本文主要的工作归结如下：（1）提出了非契约环境下的顾客流失预警模型。

The main work of this paper is as follows : ( 1 ) Put forward a customer defection model under noncontractual settings .

研究表明，服务失误并不一定会导致顾客流失，有效的服务补救有利于企业重新创造顾客满意和忠诚，形成正向的口碑传播，提高企业形象。

Studies have shown that service failure do not necessarily lead to customer defection , successful recovery will help the enterprises recreate customer satisfaction and loyalty , positive word of mouth , and improve the corporate image .

银行感觉被迫开发DMA系统该系统仅创造很少的佣金以此阻止顾客流失。

Banks have felt forced to develop DMA systems - which generate only tiny commissions - as a means of preventing their customers from going elsewhere .

但是，除非预期将要发布的新型低价iPhone阻止顾客流失，随着增长重心转向更为价格敏感的市场，苹果在利润份额上很可能被其劲敌的庞大出货量打败。

But unless the expected launch of a new , lower-priced iPhone can stop the rot , Apple will probably be overwhelmed in the profit stakes by the sheer volumes of its arch-rival , as growth shifts to more price sensitive markets .

而在几家零售连锁店提供无线网络之后，其他商家因担心顾客流失也匆忙效仿。

After a few retail chains added it , others quickly followed for fear that they would lose customers .

我们已经采取有效措施来减少顾客流失并加强送货服务。

We have already taken effective measures to reduce customer loss and to strengthen our delivery of customer service .

特别是对于顾客流失的监测和分析更有利于提出构建顾客忠诚的管理策略。

Especially , monitoring and analyzing the loss of customers will be more beneficial to provide customer loyalty management strategy .

研究提前期成本服从非线性函数和存在顾客流失时，单一需求方和单一生产商一体化库存管理问题。

A single-vendor and single-buyer integrated inventory model is studied in consideration of nonlinear lead time crashing cost and lost sale .

如果产品库存耗尽现象经常出现，就会造成顾客流失；更糟糕的是，他们会开始光顾竞争对手的商店。

Frequent occurrences of out-of-stock situations cause customer churn , and even worse , customers will start to visit competing stores .

因此，本文研究成果对于众多快递企业有效改善服务质量和防止顾客流失，具有一定的参考与借鉴意义。

The study result has a good reference value for the courier companies effectively enhance and improve the quality of courier service .

据权威资料统计，美国企业因顾客流失而导致的财务绩效损失达25%-50%。

According to authoritative statistical materials , American companies lost about 25 % - 50 % financial performance because of customer switching .

尤其是在市场竞争异常激烈的今天，顾客流失尤为严重，很多企业都把提高顾客忠诚作为战略中的核心任务。

Especially in fiercely competitive market today , customer drains particularly seriously , many enterprises have to make customer loyalty as core mission .

顾客流失最大的原因就是出现顾客抱怨后，酒店没有采取有效的策略对顾客实现服务补救。

The most important reason of lose of customers is that they do not take effective strategies to achieve customer service recovery after customer complaints .

在新经济时代，产品的多样化、信息的多元化和渠道的便捷化，增加了顾客流失的可能性。

In the new economic era , variance of products , diversity of information and convenience of channels , increase the likelihood of customer lost .

建立了服务器消耗能量和不耐烦顾客流失产生的费用函数，从理论上给出了费用函数的计算方法。

We establish a cost function of server consumes energy and impatientcustomers ' lost , we obtain the calculation method of cost function in theory .

产品线过长会导致较高的设计和库存成本，而过短则会带来顾客流失。

Broader product line often brings high design cost and inventory cost ; on the other hand , narrow product line sometimes causes customer loss .

因此解决顾客流失问题，是企业取得长期稳定发展的关键问题。

Therefore solving customer loss problems and how to win back lost customers are the key problem for enterprise to obtain a long-term and stable development .

在提前期与质量水平可控且需求分布形式未知的情况下，研究了有顾客流失的单买方单卖方联合期望总成本最小化问题。

The minimum problem of the single-vendor single-buyer 's total expected cost involving controllable lead time , quality improvement and lost sale with a free distribution was considered .

进入新世纪以来，科技和经济的快速发展使得产品多样化、信息多元化和渠道便捷化，增加了顾客流失的可能性。

With the rapid development of technology and economic , Variance of products , diversity of information and convenience of channels increase the likelihood of customer churn since entering new century .

本文首先回顾了顾客流失的相关文献，然后利用统计分析方法和数据挖掘技术分析了移动电话号码与移动电话型号对客户流失的影响，对分析结果进行了解释，并给出一些营销建议。

Using statistical and data mining techniques in this paper , we discuss the influences of the mobile number and the mobile type upon customer churn , and give some marketing advice .

企业一方面可以通过服务接触水平的提高降低顾客流失，另一方面也可以通过顾客满意、顾客信任间接的影响来降低顾客转换的可能性。

Enterprise can reduce customer churn through raising the level of service encounter , they also can raise customer satisfaction and customer trust to prevent the possibility of customers converting in an indirect way .

但在很多业务中，大量顾客流失，既妨碍企业吸收新顾客，也挫伤了员工的士气，最终影响企业的利润。

But in many businesses , many batches of customers leave from company every day , which prevents enterprises to absorb new customer , and to damp down the morale of the employees , which will ultimately affect the profits of the enterprise .

企业采用此类新型营销方式，可以更精准的对目标对象进行广告宣传，做到有的放矢，但现实中总是能遇到一些困难，最突出的是顾客流失现象。

Enterprise can be more accurate to advertise for target objects by adopting this new type of marketing methods , and achieve " targeted " . But in reality there are always some difficulties , the customer drains phenomenon is the most prominent .

由于酒店行业产品的特殊性及服务质量差距等原因，使酒店服务过程中难免会产生失误，因而导致顾客流失及酒店声誉受影响，并会给酒店的长期发展带来严重的后果。

Because of the reasons including the specialty of hotel products and service quality problem , it is unavoidable to have mistakes in hotels ' service , which causes customers lost and has impact on hotels ' reputations and the development of hotels in a long run .

更糟的是，它还引发了顾客的流失。

And worse , it caused the loss of customers .

本研究的目的即在了解顾客的流失行为。

The goal of this study is to understand the customer churning behavior .

找到了这类顾客正在流失的表面和潜在原因，并为某企业提供了针对性的营销建议。

By elaborating the ostensible and potential reasons ofcustomers ' leaving , targeted marketing advices are provided for enterprises .

但是，酒店管理者在关注高入住率的时候，却忽视了有多少顾客在流失。

However , the hotel managers ignore the number of customers lost when they are focusing on high occupancy rate .

人力资源年轻专业的团队和良好的工作环境与氛围。但是教练的频繁流动，造成了很多资源和顾客的流失。

Although there is a young and professional HR team and favorable working environment and atmosphere , the frequent turnover of fitness trainers has resulted in the loss of resources and customers .

每当发生这种情况，顾客都会流失，再也不会回来一步步地将邮政推向绝境。

Each time this happens , customers switch , never to return steadily bleeding the mail to death .