客户满意度

我确实认为可以既提高客户满意度又降低成本。

I really believe that it is possible to both improve customer satisfaction and reduce costs

注：workjack的缩略形式是WJ。我花了两星期时间准备的关于如何提升客户满意度的演示刚刚被老板“劫持”了。

Example : The boss just workjacked my entire presentation that I worked on for two weeks on how to improve customer satisfaction .

在分析期间，我们认识到帐户管理（AccountManagement）是该银行的一项核心竞争力，同时也是客户满意度和减少客户大量流失方面的一项重要决定因素。

During the analysis , Account Management was recognized as a core competency for the bank , as well as a differentiator in terms of customer satisfaction and reducing customer churn .

该CRM系统对提升客户满意度、降低交易风险和提高企业的利润都有很重要的意义。

This system makes significance for prompting customer satisfication , reducing trade venture and increasing the enterprise profit .

构建商业银行客户满意度（CSI）的测评体系

Construct a Customer Satisfaction Evaluation System in the Bank

开发基于CRM的销售管理信息系统有利于企业降低销售成本、提高客户满意度。

Develop CRM - based enterprise sale management information system can reduce the sale cost and enhance the customer satisfaction .

ST公司提供的是服务，这与其他行业的企业有着诸多不同，它追求的是更高的客户满意度。

ST company offers service , which has many differences from other kinds of industry enterprises . ST company pursues higher customer satisfaction .

该公司表示，内部客户满意度调查显示，食物的分数有所提高，并且该公司仍在继续推进其称之为高空美食（HeightCuisine）的项目。

Internal customer-satisfaction surveys score food higher , the airline says , and it is continuing what it calls its ' Height Cuisine ' effort .

并且结合电信企业的实际情况，论述了数据挖掘算法在电信CRM中客户满意度和客户忠诚度两个问题上的应用。

Considering the actual facts of telecom enterprises , the application of telecom CRM on customer satisfaction and customer loyalty of telecom was discussed .

产品负责人决定功能、发布时间，从使客户满意度最高和获得最高ROI的角度出发安排预算。

The Product Owner decides on the functionality , the release date and the budget to maximize customer satisfaction and ROI .

最后，立足于数据库资源，形成提升B公司对客户满意度后评价与预测分析机制的建设，全面提升对客户需求的预测及对客户满意度的全面管理，更有效的提升客户满意度等。

Finally , we will accomplish the establishment of the forecast and research mechanism based on database resources , and it will raise the overall forecast of customer demand and customer satisfaction management and enhance customer satisfaction more efficiently .

其中一些示例包括改进服务请求周转时间、收入增加x倍、操作成本降低y倍、改进客户满意度指标等等。

Some examples include improved turnaround of service requests , increased revenue by a factor of x , reduced cost of operation by a factor of y , improved customer satisfaction measures , and more .

一次旅行的MC可能包含旅行持续时间、上车和下车延迟、从这些度量得出的客户满意度指数、平均行车速度等度量。

It might contain metrics for trip duration , pick-up and drop-off delays , a customer satisfaction index derived from these , average driving speed , and so on .

相关的比较分析表明：CRM系统是网上书店提升客户满意度和忠诚度，增加企业利润和竞争力的关键所在。

The result of comparison and analyses shows that CRM systems are the key that can improve the satisfactions and loyalties of customer , and in-crease profits and competition abilities of corporations .

按照DHL网络操作流程处理及回应所有的查询要求以确保客户满意度。

Handle and respond to all tracing enquiries in accordance with the DHL Network Operating procedures to ensure customer satisfaction .

MZ公司作为一家专业的管理培训机构，为提高公司客户满意度和忠诚度，对公司客户进行了满意度的问卷调查。

As a professional management training company , MZ Corporation does a questionnaire about satisfaction among its customers .

执行副总裁德尔塔•爱默生（DeltaEmerson）称，自实行该举措之后，公司发现工作效率和客户满意度均有所上升，同时员工的主动离职率也在下降。

The firm has since seen gains in productivity and client satisfaction , and a drop in voluntary employee turnover , says Delta Emerson , an executive vice president for Ryan .

在客户满意度调查中应用SERVQUAL方法可以全面了解客户对于服务中的各个方面的具体评价。

Through the survey of the customer satisfaction in the application of SERVQUAL method , fully understanding of customers ' specific evaluation of services .

客户满意度评价是一个多准则的模糊决策问题，本文根据模糊集理论和Dempster-Shafer理论，得到改进的模糊层次分析方法，并将其应用到客户满意度的评价当中。

The paper presents a new fuzzy AHP method based on the set theory and the Dempster-Shafer theory . and use the method to evaluate the customer satisfactory .

客户满意度是客户关系管理（CRM）系统中一个非常重要的衡量指标，对企业的策划等活动具有积极的指导作用，因此针对客户满意度的分析意义重大。

Customer satisfaction degree is a crucial index of the customer relationship management ( CRM ) and has positive instructive effects on the enterprise planning and so on , hence it is vital to analyze the customer 's satisfaction degree .

通过ISO-9000认证，确保产品质量及客户满意度。

Through the ISO-9000 certification , to ensure product quality customer satisfaction .

该书的另一位作者、萨瑟在哈佛商学院的同事詹姆斯•赫斯克特（JamesHeskett）教授补充称，员工忠诚度、生产率和客户满意度之间的因果关系从来都不像我们希望的那么强有力。

The cause-and-effect relationship between employee loyalty , productivity and customer satisfaction was never as strong as we hoped , adds his co-author and fellow HBS professor James Heskett .

建立了基于Kano理论的客户满意度与产品性能关系函数，体现客户对性能的个性化需求。

The relation function of customer satisfaction index and product performance based on Kano theory was constructed , to express the customer personalized performance requirement .

并结合国内外对物流企业客户满意度评价方面的研究和论证，以及物流企业的特性，从CRM角度研究物流企业服务质量，构建客户满意度评价指标体系，建立动态模糊综合评价模型。

And combine the research and evaluation on customer satisfaction of logistics at home and abroad , as well as the characteristics of logistics enterprises , constructing the evaluation index system of customer satisfaction , and establishing the dynamic fuzzy comprehensive evaluation model .

利用spss软件对问卷调查收集到的数据进行了信度校验，并对数据进行了统计和整理，得到了地面和空中服务两个客户满意度指标的数值，并对观测变量的结果进行了归纳总结。

The writer use Spss to check on the survey collected data reliability and compiling statistics to get score of customer satisfaction on ground and in air service . The writer summarized the results of sum on values of observation variables .

我们只采用了适合这一领域的变量，运用了SERVQUAL、因素分析、回归分析和结构方程模型（SEM）研究影响客户满意度的重要因素。

We have only taken those variables that are mostly suited for this sector . Along with SERVQUAL , factor analysis , regression analysis and structural equation model ( SEM ) have been used to examine significant elements influencing customer satisfaction .

据Garbrand，客户满意度等于知觉的性能除以预期的效果。

According to Garbrand , customer satisfaction equals perception of performance divided by expectation of performance .

第二章引入了CRM的思想，介绍了CRM产生的背景、含义和客户满意度的概念，并着重介绍了内部客户以及教师作为学校内部客户不同于企业内部客户的一些特点。

Second Chapter : import the idea of CRM-introduce CRM 's background and content , the identification of the degree of customer 's satisfaction , and especially introduce what is internal customer and emphasize on the differences between internal customer for enterprise and the teacher as internal customer for university .

但是，随着NY检测中心食品检测的业务量不断增大，出现了检测周期长、检测报告延迟等问题，客户满意度有所下降。

With the traffic continuously increase of NY Testing Center , but meanwhile many problems also appear , such as a longer testing cycle , the delay testing report , then lead to the customer satisfaction degree was decreased .

在对学者所运用的各种评介方法进行比较的基础上，选择了TOPSIS方法，并运用结合专家意见的层次分析方法确定指标权重。在此基础上，运用TOPSIS方法建立了客户满意度评价模型。

ⅱ . On the basis of the review and the comparison of different evaluation methods , the author selects the TOPSIS method , employs the AHP method combined with the expert opinions to determine weights and establishes a customer satisfaction evaluation model .