内部顾客

确保与质量经理和内部顾客沟通的透明性和及时性。

Ensure transparent timely communication with quality manager and internal customer .

确定并回应内部顾客的需求。

Determine and respond to internal customer needs .

本文首先对采购流程的故障及QFD方法进行了简要概述，接下来运用QFD方法，对制造企业的内部顾客的抱怨进行演绎分析，从而识别出采购流程的关键故障，并以此为根据提出改进意见。

Based on the analysis of complain of the interior customer in manufacturing enterprise , the key fault in Purchasing Process can be identified through the QFD . Then some proposals were presented based on the results .

内部顾客决定了外部顾客的满意度。

The internal customers decided the satisfaction of external customers .

目的通过医师工作满意度分析，探讨医院内部顾客的需求。

The investigation of work satisfaction of nurses from different system hospitals ;

图书馆加强为内部顾客服务的必要性及对策

The Necessity and Countermeasures for a Library to Strengthen the Service for Internal Customers

确保使内部顾客满意，对指定的产品或服务签定服务协议。

Ensure the satisfaction of internal customers , LSA being used for selected products or services .

本文将顾客分为内部顾客（员工）和外部顾客两大类。

In this paper , the customers are divided into two parts : inner customer ( employee ) and outer customer .

本文从内部顾客和外部顾客的概念入手，引出了人力资源营销的概念。

In this paper , internal customers and external customers of the concept , led to the concept of marketing , human resources .

对于内部顾客，根据职能的不同将内部顾客进行分类，然后逐类分析。

The inner customers are divided into several kinds based on the different function departments , and then the customer value is analyzed kind by kind .

公共部门员工作为公共部门的内部顾客，其满意度在很大程度上影响着整个公共部门服务外部顾客的品质。

As the internal customers of public sectors , the staffs satisfaction wills influence entire services quality to external customer ( social public ) to a large extent .

顾客分为内部顾客和外部顾客，在医疗服务中顾客分为5类。

Customers , classified as internal and external ones , are divided into 5 types in medical services and customer satisfaction is the evaluation index for quality improvement .

其次，对广州电信的顾客群进行了分析，并制定了针对外部顾客和内部顾客的顾客满意指标、顾客满意级度和顾客满意测评方法；

Secondly , it analyzes the customer base of Guangzhou Telecom and introduces the index , degree , and test of customer satisfaction for external and internal customers .

通过对人力资源管理中的招聘、培训、考核、工作分析等职能与员工的素质、组织协作等因素的相关分析，指出做好人力资源管理工作既可使内部顾客满意，又能使外部顾客满意。

A relative analysis to functions of HRM and factors such as employee quality , organizational cooperation etc. concludes that a good job in HRM can satisfy both internal and external customers .

对于企业而言有两类顾客：一类是外部顾客，就是我们通常所说的直接消费者；另一类是内部顾客，就是我们的员工。

For corporations , there are two types of customers : One type is external customers , we usually describe as a direct consumers ; the other is internal customers , our employees .

首先研究顾客满意与供应链效率之间的关系，将供应链中顾客分为外部顾客和内部顾客，并建立了顾客满意度的评价体系，指出获得高的顾客满意度是提高供应链效率的目的；

Firstly , the relationship between customers ' satisfaction and supply chain efficiency is considered . The customers are divided into outside-customers and inside-customers . According to them , two criteria systems are built .

需特别关注的是这个项目的创新性怎么样，它是如何强化“内部顾客”理念的，在没有额外支出的情况下，它是如何提高对服务对象的服务质量的。

Special weight is given to how innovative the project is , how well it reinforces the concept of " internal customer ", at no additional expense and how it improves service to its clientele .

并针对衡水国税现有的状况，提出了职能化策略、品牌策略、渠道策略、顾客管理策略、内部顾客管理策略及质量控制体系策略等七大策略。

Hengshui tax and against the existing situation , put forward the " intelligent " strategy , brand strategy , channel strategy , customer management strategy , customer management strategy , internal quality control system strategy of the seven strategies .

物流服务传递系统的设计建立在完整物流服务产品设计的基础之上，设计的基本过程基于各级内部顾客结构，分为前台和后台设计。

The design is the basis of the design of whole logistic service products , and the basic process of the design is divided into the front design and the background design based on the structure of " internal customers " .

本研究通过探查影响企业内部顾客服务质量的主要构成维度及相应条款的实证研究说明了此测量体系在内部服务质量测量过程中的实际应用。

The practical application of the measuring system presented in this paper for weighing internal service quality has been qualified by exploring the main composing dimensions that influence the internal customers ' service quality and carrying out the demonstration research of the corresponding items .

因此，在高等教育内部进行顾客满意度研究是非常必要的。

Therefore , the research of customer satisfaction in higher education is very necessary .

物流既为外部的顾客服务，也为内部的顾客服务，因此可以从内部顾客和外部顾客两个角度来衡量服务水平。

Logistics serve external customer and internal customer , so we can come to weigh the service level from internal customer and outside customer .

运用了内部评价、顾客评价的二维评价方法，分别评价服务质量提供过程和服务质量绩效。

It evaluated service process and service performance by means of two-dimension evaluation method of ' interior evaluation and customer evaluation ' .

为内部和外部的顾客提供行政管理服务；

Offer administrative service to internal and external customers .

服务链是集中协调企业内部资源，向顾客提供超值的产品和服务的组织。

The service chain management is an organization to centrally coordinate the inner sources in the corporations , offering the overvalue productions and services .

加强企业的内部管理，提高顾客满意度水平，最终提升企业的竞争能力，是当前众多民营快递企业亟待解决的问题。

To improve the corporate management , enhance customer satisfaction and ultimately maintain corporate competitiveness is what current private couriers urgently need to undertake .

通过测评分析，将企业文化分为企业文化外向性、参与性、内部一致性、顾客导向4个特质；将企业战略分为战略竞争创新性、对外关注度、战略明晰度3个维度。

Through the evaluation analysis , corporate culture is divided into four characteristics which are the culture extraversion , participatory , internal consistency ; customer-orientation .

因此，现代制造企业必须构建全面的顾客服务理念，重视内部营销，强化顾客关系管理。

Therefore , modern manufacturing enterprise must set up the idea of overall customer service , pay attention to inner marketing and strengthen CRM ( Customer Relation Management ) .

通过对伊莱克斯长沙工厂实施环境的分析，认为其看板流程可用于供应商到工厂、工厂内部以及工厂到顾客。

Through the analysis to implementation environment in ELECTROLUX changsha factory , the KANBAN flow is considered to be used in interior factory , supplier and factory , and factory and customer .

与此同时，应用软件的热潮（包括内部应用、面向顾客的应用，往往还有移动应用）依然没有减退，这也加大了企业的压力，迫使它们不得不提高数据库和存储系统的性能和速度。

Meanwhile , the flood of apps internal and customer-facing , and often mobile continues unabated , increasing pressure on businesses to achieve better performance and speed from the databases and storage systems that underpin those applications .